Frequently asked questions

What should one do if he forgets ATM PIN?

The customer may contact the Card bank /branch and apply for issuance of a new PIN number or goes to HDFC Bank ATM and change pin.

What should be done if the ATM Card is lost/stolen?

The customer may contact the Card issuing bank /branch or Contact us Online or Email us to

Will the new ATM Card have the same number as the old one?

No, Card will have different number.

How can I get a fresh ATM Card and ATM PIN?

Visit our website and click on “Apply online” fill the application form and submit or visit nearest branch and apply for fresh card and PIN

What is KYC?

KYC Stands for “Know Your Customer”. Know your customer (KYC) policy is an important step developed globally to prevent identity theft, financial fraud, money laundering and terrorist financing. The objective of KYC is to enable banks to know and understand their customers better and help them manage their risks prudently.

What is RTGS (Real Time Gross Settlement) System?

What is RTGS (Real Time Gross Settlement) System?
RTGS system is a funds transfer mechanism where transfer of money takes place from one bank to another on a “real time” and on “gross” basis. This is the fastest possible money transfer system through the banking channel. Settlement in “real time” means payment transaction is not subjected to any waiting period. The transactions are settled as soon as they are processed. “Gross settlement” means the transaction is settled on one to one basis without bunching with any other transaction. Considering that money transfer takes place in the books of the Reserve Bank of India, the payment is taken as final and irrevocable.

What is NEFT system?

National Electronic Funds Transfer (NEFT) system is a nation wide funds transfer system to facilitate transfer of funds from any bank branch to any other bank branch enabled for NEFT.

Link Your Account to AADHAAR ?

  1. Customer can visit any of our nearest branches with a copy of his/her Aadhaar number or e-aadhaar.
  2. At the branch, a Letter of Request will be obtained from customer along with the Xerox copy of Aadhaar letter.
  3. After necessary verification, the linking will be done by the branch. An SMS will be sent to customer's registered mobile number regarding the status of seeding.

Download Mobile App


We never ask for your user id / password / pin no. through phone call / SMSes / e-mails. Any such phone call / SMSes / e-mails asking you to reveal credential or One Time Password through SMS could be attempt to withdraw money from your account.NEVER share these details to anyone. We wants you to be secure. If you come across any such instances please inform us through e-mail to the following address-

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